FAQ
Got questions? We're here to help! Browse our FAQ section for quick answers to your most common inquiries, and feel free to reach out if you need further assistance.
General
What type of jewelry do you offer?
At Lovella Jewelry, we offer a wide range of customizable jewelry including necklaces, rings, bracelets, and special occasion pieces. Each item can be personalized with engravings, birthstones, and more to make it uniquely yours.
Is your jewelry high-quality?
Yes, we take great pride in using premium materials like 14K gold, sterling silver, platinum, and stainless steel. Our jewelry is crafted with attention to detail and built to last.
Can I create a custom design?
While we specialize in personalization, custom designs are currently limited to engravings, birthstones, and special messages. Feel free to contact us with any special requests, and we'll do our best to accommodate!
How do I care for my jewelry?
To keep your jewelry in top condition, avoid contact with harsh chemicals or water. When not in use, store your jewelry in a safe place, and clean it with a soft cloth to maintain its shine.
Shipping
Do you offer free shipping?
Yes! We offer free shipping on all orders over $50 within the United States, Canada, and Australia. Simply place your order, and the shipping fee will be waived automatically at checkout.
How long does shipping take?
Orders are processed within 1-3 business days. Once your order is shipped, you can expect delivery within 7-10 business days depending on your location.
Do you offer expedited shipping?
At this time, we only offer standard shipping options. However, we are working on adding expedited shipping options in the future to better meet your needs.
Can I track my order?
Yes! After your order has been shipped, you will receive an email with a tracking number so you can monitor your package’s progress and get an estimated delivery date.
General
What is your return policy?
We offer a 14-day return policy on most items. If you're not completely satisfied with your purchase, you can return it for a full refund or exchange, as long as the item is unused and in its original condition.
Can I return personalized jewelry?
Due to the personalized nature of our products, we do not accept returns or exchanges on engraved or custom-made jewelry unless the item is defective or damaged upon arrival.
How do I initiate a return?
To initiate a return, simply contact our customer support team within 14 days of receiving your order. We’ll guide you through the return process and provide a return shipping label if necessary.
Do I have to pay for return shipping?
For returns, customers are responsible for the return shipping costs unless the item is damaged or defective. If we made an error with your order, we will cover the cost of return shipping.